A Customer Service Officer would be required to perform tasks such as office reception, managing customer enquiries, issues & feedback and also attend to other administrative tasks as required.
The daily duties of a Customer Service Officer are to attend to customer service/ client enquiries in person, telephone and emails.
Provide accurate information to assist clients or refer them to appropriate contacts, either in the organisation or elsewhere.
Carry out word processing, filing, mail-outs, open and deal with incoming mail, and organise outgoing mail and postage.
Assist accounts, sales and marketing team as required.
Assist in the promotion of products and give prices and details to customers.
A Customer Service Officer must have excellent telephone etiquettes, interpersonal, communication and organisational skills.
Must be proficient with computer skills to perform administrative duties.
Certificate III or IV in Customer Service
